Ledger Credit Union
41% fewer escalations
A 180-branch credit union moved product FAQs into Atlas and required every agent reply to cite an approved article.
Customers
Knowledge teams in financial services, health plans, and telecom.
Three written cases. Metrics are demonstration figures.
Midlake Health Plan
12-day policy publish
Benefits language that used to wait on a 6-week PDF cycle now publishes with legal review inside Atlas.
Northline Mobile
3 brands, one graph
A regional carrier keeps prepaid, postpaid, and business help in one graph with brand-specific allowed answers.